HVAC / Field Services
32-person companyWe audited all 32 team members across 3 locations and mapped 26+ automation opportunities. The standout: an estimated 10–20% of after-hours and overflow emergency calls were going to voicemail and getting lost — in a business where emergencies command premium pricing. We mapped a 24/7 AI voice agent plus automated dispatch to capture that lost revenue, while planned-replacement outreach converts price-sensitive emergency jobs into higher-margin scheduled installs.